INFO & GROUPS NOT SHOWING UP
When you respond to your invitation and create an account on Realm or on the app, you're asked for information. If some of the information you provide, such as birthday or phone number, are different from the existing profile info, Realm will create a new profile just to be sure you're not connecting to the wrong one. The system will flag it for staff members who then work to resolve the potential duplicate. This is usually done within 24hrs but if not, just send us an email at firstname.lastname@example.org and we'll take care of it.
Password not correct when making a new profile
Some Samsung phones are giving users an error that says your password is incorrect when making a new profile and will not let you move forward in making an account. Instead of signing up from the app on your phone, sign up on a computer online by going HERE.
If you are a recurring giver, set up your account to auto draft on a certain day of the month. To do this, go to your giving tab on the app or online and click the option for "make a gift." Follow the steps on the screen to set up your recurring gift.
*Please note: We have changed our merchant for online giving. If you previously had an auto drafted gift, that will no longer come out of your account until you set up a new recurring gift on Realm.
Our office staff is more than happy to help! Visit the office upstairs by the west entrance M-F from 8 am to 4 pm or give us a call at 337-477-3463.